ETO Terms and Conditions

Class reservation:
Classes are available 24 hours a day, 7 days a week. Class reservation can be made by emailing your teacher directly or confirming after class the schedule for your next class. There will usually be no problem to have classes with the same tutor, although on rare occasions it might happen that your teacher will not be available at your requested time. If she or he is not available, or if at any point and time you decide to change teacher, you can make a reservation with another tutor. All our ETO teachers are qualified and follow strict ETO training guidelines and give equally good classes.

Cancellation:
Due to the high demand for teachers and our personalized tutoring, cancellation of a class must be notified by emailing your teacher 48 hours before the scheduled class, otherwise you will lose that class. Also, if your teacher cancels a class within 48 hours, he or she will give you an additional complementary class.

Class duration:
Please be advised that all classes must start on time and end promptly after 50 minutes; This will allow your tutor to prepare your class evaluation document and get ready for his or her next class. Please note that if a student does not use up all of his or her classes within 4 weeks from the first class, they will lose any unused classes.

Technical Problems:
Skype is extremely reliable; we are on Skype an average of 20 hours a day 365 days a year without experiencing problems! If you had no problems during your trial class, then it means your options are set up properly and you should not have any technical problems during your classes. Skype is one of the most reliable Voice-Over-IP services. If you have a power outage or technical problems on your end, ETO will not be responsible if you miss a class or part of a class.

Congratulations on taking your first step in improving your English speaking and pronunciation skills. We look forward to seeing you in class!