English Tutor Online

Terms & Conditions

Welcome to EnglishTutorOnline.com (ETO), one of the most trusted & respected online schools available for learning English over Skype, since 2005.

The terms & conditions on this page explain the agreement (contract) between ETO and you, the user of ETO’s services or products.

You automatically agree to fully accept ETO’s terms & conditions below anytime you do any of the follow things: visit ETO’s website or social media pages, purchase services or products from ETO, receive free services or products from ETO or when you become an ETO member or subscriber.


EFFECTIVE DATE: 04-21-2015



Class cancellation

All cancellations need at least 48 hours notice. If you cancel with less than 48 hours notice, you lose your paid-for class. If a teacher cancels with less than 48 hours notice, you get a free class. Students need to login to cancel their class in the scheduling system.

Class length

Each 1 hour Skype class includes a 55 minute live conversation class and a 5 minute to create a personalized class report, with more corrections, explanations, tips, quizzes and homework.

Technical issues

Skype is extremely reliable; we provide English classes online 24 hours a day, 365 days a year, experiencing almost no problems! If you have electricity or technical problems from your side, ETO can not be responsible if you miss a class or part of a class. For quality control purposes, classes may be recorded, but are always deleted immediately.

Pricing conditions

60 minute classes are 55 minutes of teaching + 5 minutes of class report writing.
90 minute classes are 85 minutes of teaching + 5 minutes of class report writing.
Each editing ticket is for 60 minutes of a teachers’ time.
Class packages must be used within 5 weeks. Classes unused within 5 weeks will expire.
A 100% refund of unused classes can be made within 2 weeks from the date of purchase.

 Scheduling conditions  

Students are responsible to check their scheduled classes in the online scheduling system. ETO is not responsible for wrong booking times or dates. Scheduled times in the online scheduling system are in New York time zone, day & time. We recommend using a time converter. You can pay for and reserve classes anytime you want 24/7. You can study with the same teacher at the same time every week. If your teacher is unavailable, you can select another equally qualified teacher.

Referral Program

You can receive 3 free private 1 on 1 English classes for each new student you refer to ETO. If you refer a company to ETO, you get an initial and ongoing payment for as long as the company studies with ETO.

Partnership Program

Our partners (websites, organizations, companies and institutions) can always depend on ETO to bring top quality and deliver the results promised. If you want to partner with ETO, contact us now to discuss your ideas and how we can create more value together.
To learn more visit our Partners & Affiliate page.


You are able to get discounts for regular company classes or for having larger groups, especially from the same company.
Visit our Discounts & Promotion page to learn more about our offers.

Free services & products

Free E-Books, classes, progress reports & gift cards are available after completing a certain portion of your course, depending on your chosen program length.

Privacy Policy

ETO respects your privacy and allows you complete control of your information. We share none of your information with anyone for any reason.
Read a complete statement of ETO's privacy policy.


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